Argyll and Bute Citizens Advice Bureau – Help to Claim Adviser
Contract type: 2 posts: 17.5 hours per week & 18.5 hours per week. Fixed-term contract until 31 March 2026 with possible extension .
Location: Hybrid: Flexible – can be home based
Salary: £26,084 pro-rata
Closing Date: 24 February 2025
Argyll and Bute Citizens Advice Bureau is looking for a client-focused individual with experience of providing specialist level advice, to join as a Help to Claim Adviser (Universal Credit) and to help ensure clients get the support they need. This includes supporting with online forms, the evidence required, and verifying their identity online using face-to-face and telephone advice.
The successful candidate must be able to demonstrate relevant recent experience and knowledge of the welfare benefit system including Universal Credit. Applicants should also demonstrate strong oral and written communication skills, be well organised and be proficient in using a range of IT tools to carry out their work, including case recording systems, Microsoft Office, benefit check programmes and be able to make and manage benefit claims.